If you are a Police Officer, Local Authority or other authorised body, please contact us direct.
Insurance Companies - you will need to ask for a 3rd Party Data Subject Release Form.
Requesting CCTV footage is more complex than you might think.
The system is run by The Devizes Development Partnership Ltd, a not for profit limited company on behalf of the community. We are not a council or public body so are not subject to the Freedom of Information Act known as FOI Requests.
However, in the spirit of that legislation we will respond to requests, but are subject to the laws governing Data Protection and GDPR (General Data Protection Legislation). You can only request footage about yourself not a Third Party, for example "I want to know who hit my car". This is a Third-Party request for information about another person. We can't reveal that. However, if you have reported it to the Police as Criminal Damage, we can investigate it but can only pass on the footage to the Police. What they choose to do with it is up to them. That does not mean that you can't request us to look for evidence, we just can't show it to you. If it's there we'll find it.
If you think we can help, email your request the email address above. We prefer this to contact via social media as this gives us an audit trail. We need as much information as possible including whether you have reported it to the Police, in which case you'll have a crime number. The Police will ask you if you believe that CCTV evidence is available, this is normal. You contact us and we'll tell you if there is any footage available.
Advice about vehicle related crime. If our cameras can't see any alleged damage, we probably can't help. Contrary to popular perception cameras can't see through objects or round corners. We don't cover the town car parks, except the Market Place, West Central Car Park & Sheep Street.
We have in the past had requests for footage of some silly prank. We are not allowed to release footage that is going to be used for public entertainment or on social media - it's against the law. We do not release images or video footage of incidents. However, we will supply them to the Police who may, as part of their investigation, see fit to release that footage.
Don't believe what you see on TV drama programs, we live in the real world! CCTV investigations can often take several days to complete.
You can contact the CCTV Manager on 01380 819850 or
We prefer this method of contact rather than via Social Media as we don't always see it come up.